Here are answers to some of our most frequently asked questions regarding our shop:
1. What can I find in your shop?
In our shop, you’ll discover a diverse range of prints and photography products. These include canvas prints, art prints, tote bags, journals, calendars, and more, all featuring our captivating high-quality travel photography, predominantly from Australia and the US.
2. Do you offer custom prints or products?
Absolutely! If you have a specific photograph from our collection that you’d like printed or featured on one of our products, please don’t hesitate to reach out to us. We’re more than happy to accommodate custom requests whenever possible.
3. How do I place an order?
To order any of our products, simply click on the item you want, select your preferred options (if applicable), and add it to your cart. Once you’re ready, proceed to the checkout via the link at the top of the page, where you can review your order and complete the purchase securely. You can choose to open an account to better keep track of your orders.
4. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, as well as PayPal and Google Pay. Your payment information is handled securely through trusted payment processors; see our privacy policy for more details.
5. What are your shipping options, rates, and times?
We currently only have standard shipping available to either Australia and USA. However, if you are outside of either of these countries and would like to order an item, please get in touch and we will do what we can to get that product to you. We offer free shipping on most items except for fragile items such as mugs, which may incur an additional shipping cost. As our products do not go into production until the order is placed, we have a processing time of 2-7 business days.
Our shipping times vary due to the variable location of our print providers. Here are the approximate shipping times (in business days) for our products:
- Prints/Framed Prints/Canvas: 2-6 days (AUS and USA)
- Tote Bags and Calendar: 1-7 days (AUS), 5-30 days (USA)
- Journals: 10-30 days (AUS), 6-10 days (USA)
- Mugs: 5-7 days (AUS and USA)
6. What is your return and exchange policy?
We want you to be satisfied with your purchase. If you are not happy with your product for whatever reason, please get in touch prior to leaving a negative review and we will do everything we can to make it right.
Our shop uses Printify, which is a print-on-demand company, to produce our products. This means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you’ve ordered the wrong size, colour, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 15 days of product delivery. Please get in touch with us using the contact form and provide a clear photo showing the issue.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that we will not be held responsible and will not offer replacements or refunds if you’ve ordered the wrong size or colour. In case of an unsuccessful delivery, a partial refund will be issued. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
7. How can I stay updated on new arrivals and promotions?
To stay informed about new products, promotions, and travel inspiration, we recommend following us on social media platforms like Instagram and Facebook (see links above) for regular updates. We will be adding new products regularly, so check back often!
8. How can I get in touch with The Wanderers at Heart?
We value your feedback and inquiries. You can reach out to us through the “Contact Us” page on our website, where you can submit your questions or comments. We’ll do our best to respond promptly and assist you.
We hope these FAQs help you navigate The Wanderers at Heart blog and shop. If you have any further questions or need assistance, please don’t hesitate to contact us. Thank you for being a part of our wanderlust community!